Frequently Asked Questions
are the pieces handmade?
yes — every piece is handcrafted and made to order. each item is built, assembled, polished, and quality-checked by hand before shipping. please allow up to 5 business days for your piece to be created, depending on order volume.
what materials do you use?
all pieces are 18k gold plated over stainless steel or sterling silver, chosen for durability, longevity, and a high-quality non-tarnish finish. this allows for a luxurious look without the fragile upkeep of solid gold.
does your jewelry tarnish?
no — with normal wear, our 18k gold plated stainless steel and sterling silver are water-resistant, tarnish-resistant, and safe for everyday wear. keep away from harsh chemicals or pools for maximum longevity.
do you offer kids sizing?
yes — most pieces can be customized for babies and kids. specific measurements are listed on each product page.
how long does it take to receive my order?
processing: up to 5 business days
shipping: 2–5 business days depending on location
total estimated delivery: within 1 week to 10 days from purchase.
do you accept returns or exchanges?
due to hygiene and the handmade nature of each piece, all sales are final. however, if you receive a defective item, contact customer service within 48 hours for assistance.
do you offer repairs?
yes — for kid-sized pieces only, we offer a $15 repair/replacement service to cover breakage or resizing. adult repairs handled case-by-case.
how do I care for my jewelry?
avoid lotions, perfumes, and chlorine. wipe with a soft cloth after wear to preserve shine.
